WERNER Card:
Collect points and enjoy the benefits!

With the WERNER app, you benefit from lots of advantages. When you sign up, you get 50 starter points and a permanent 5% loyalty discount through cashback. You can redeem your collected points at any time. With the PartnerCard, you can collect points together. You can also top up the digital WERNER Card as a prepaid card and pay cashless on site. On request, you’ll receive exclusive WERNER news and offers by email or post.

Taking part in the loyalty programme is free of charge for you and can be cancelled at any time.

We’re delighted that you’d like to join our loyalty programme. You can register easily from home using our online form or directly in our shops or at our sales stands. Once you’ve completely filled in the online form, we’ll process your application as quickly as possible. You’ll receive your personal WERNER Card by post in about 5 to 7 days. If you’ve already received a card when visiting one of our shops, please be sure to enter your card number in the registration form so that we can link your customer details to the card. If you register in one of our shops, you fill in our registration form and receive your WERNER Card straight away.

To take part in our loyalty programme, all participants must be at least 18 years old.

You can use our WERNER Card in almost all our shops and sales stands. The only exception is the shop-in-shop at REWE Winterhude Stanislawski & Laas. With the WERNER Card, you collect points with every purchase. The number of points credited to your customer account depends on how much you spend. For every euro you pay, you get five points. In our shops, please show your personal customer card to our team when paying.

Your WERNER Card doesn’t expire. It’s valid indefinitely and linked to the duration of your participation in our loyalty programme.

On 30 April each year, if you have a balance of at least 50 points, we’ll issue you a voucher worth €0.01 per loyalty point collected in the previous year from 1 January to 31 December. You’ll receive the voucher by post or email, and it can be redeemed until 31 July of the current year. Balances of fewer than 50 points therefore expire each year on 30 April, while balances of at least 50 points are made available as a corresponding voucher to redeem.

When you receive your WERNER Card depends on how you register. If you register directly in one of our shops, you’ll get your personal WERNER Card right there on the spot. If you use our online form, we’ll send you the customer card by post within 5 to 7 days. If you haven’t received your card, please contact our customer service team.

A so-called PartnerCard is included in our loyalty programme, so you can collect points together with your partner. On request, we’ll be happy to send you a second WERNER Card for your partner by post. Simply contact our customer service team.

You can redeem your points as a means of payment directly in our shops. When paying, simply say that you’d like to pay with your loyalty points and have your WERNER Card ready. For your security, points unfortunately can’t be redeemed without the customer card. One loyalty point is worth €0.01.

You can find out your current points balance at our locations or from our customer service team. Our team in the shops will be happy to tell you.

You can indicate whether you’d like to receive our exclusive email newsletter or advertising by post with regular information about promotions and background news directly when you register for the loyalty programme. If you change your mind later and would like to receive our newsletter, that’s no problem at all. Simply contact our customer service team. Important: When you sign up for the email newsletter, you’ll then receive a confirmation email in which you need to confirm that you want to receive the newsletter. Otherwise, we unfortunately can’t send you any news.

Simply bring your WERNER Card to your preferred location. After you’ve paid in cash or by card, our team on site will load the amount you want onto your WERNER Card. The balance can be used for payment straight away.

You can have your personal details changed by sending an informal request by email to our customer service team.

If needed, our customer service team will be happy to issue you a replacement card and block the old one. Please contact us by phone or email.

Unfortunately, points can’t be credited to your customer account retrospectively.

You can unsubscribe from or cancel your participation in our loyalty programme in writing at any time, without a notice period and without giving reasons.

WERNER KG
Kundenservice Kundenkarte (Customer card service)
Kirchweg 6
21717 Deinste
Germany

Email: kundenkarte@werner-frische.de

You can unsubscribe from our newsletter at any time. You’ll find an unsubscribe link at the end of every newsletter you’ve received – simply click it. Alternatively, feel free to send an email to our customer service team and we’ll unsubscribe you.

WERNER Card customer service is available Monday to Thursday from 9:00 to 16:00 and on Fridays from 9:00 to 14:00.

WERNER KG
Kundenservice Kundenkarte (Customer card service)
Kirchweg 6
21717 Deinste
Germany

Email: kundenkarte@werner-frische.de
Phone: +49 4149 93484-35