{"id":14715,"date":"2025-03-14T14:16:24","date_gmt":"2025-03-14T13:16:24","guid":{"rendered":"https:\/\/www.werner-frische.de\/about-us\/werner-app\/"},"modified":"2026-10-15T15:21:14","modified_gmt":"2026-10-15T13:21:14","slug":"werner-app","status":"publish","type":"page","link":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/","title":{"rendered":"WERNER App"},"content":{"rendered":"<!--blockstudio\/blockstudio\/banner--><div id=\"banner-blockstudio-206e6770f99c\" class=\"px-banner  no-icon\">\n<div class=\"text\">\n\t\t<div>\n<p class=\"is-style-bg-text wp-block-paragraph\">Loyalty programme<\/p>\n\n<h1 class=\"wp-block-heading\">WERNER app:<br>Pre-order and enjoy exclusive benefits!<\/h1>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.werner-frische.de\/app-download\/\" target=\"_blank\" rel=\"noreferrer noopener\">Download the app now!<\/a><\/div>\n\n<\/div>\n<\/div>\n\n\t<\/div>\t\n\t\t<div class=\"image has-logos\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1500\" height=\"1001\" src=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2026\/01\/werner-app.png\" class=\"attachment-Full Size size-Full Size\" alt=\"Hand, die ein Smartphone mit der WERNER App h&auml;lt, auf der die Benutzeroberfl&auml;che mit Angeboten, Coupons und einem Saisonkalender angezeigt wird. Im Hintergrund ist ein dunkles, samtiges Material zu sehen. Die App bietet digitale Services und frische Produkte seit 1984.\" srcset=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2026\/01\/werner-app.png 1500w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2026\/01\/werner-app-300x200.png 300w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2026\/01\/werner-app-1024x683.png 1024w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2026\/01\/werner-app-768x513.png 768w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2026\/01\/werner-app-600x400.png 600w\" sizes=\"(max-width: 1500px) 100vw, 1500px\">\t\t\t\t\t\t\t\t\t\t<div class=\"logos\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/g.page\/r\/CZ19Vbt3DMKgEBM\/review\" target=\"_blank\" class=\"googlerating\">\n\t\t\t\t\t\t\t\t<svg viewbox=\"0 0 220 70\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"max-width:230px;\">\n\t\t\t\t\t\t\t\t\t<g fill-rule=\"evenodd\">\n\t\t\t\t\t\t\t\t\t\t<path d=\"m43.74 35.35a17.33 17.33 0 0 0 -.29-3.18h-14.61v6h8.35a7.11 7.11 0 0 1 -3.1 4.68v3.9h5a15.18 15.18 0 0 0 4.63-11.41\" fill=\"#4285F4\"><\/path>\n\t\t\t\t\t\t\t\t\t\t<path d=\"m28.84 50.52a14.82 14.82 0 0 0 10.27-3.76l-5-3.9a9.37 9.37 0 0 1 -13.94-4.92h-5.17v4a15.51 15.51 0 0 0 13.87 8.55\" fill=\"#32a853\"><\/path>\n\t\t\t\t\t\t\t\t\t\t<path d=\"m20.15 37.94a9.1 9.1 0 0 1 0-5.89v-4.05h-5.15a15.55 15.55 0 0 0 0 14l5.18-4\" fill=\"#fbbc0c\"><\/path>\n\t\t\t\t\t\t\t\t\t\t<path d=\"m28.84 25.65a8.38 8.38 0 0 1 5.93 2.35l4.45-4.45a14.89 14.89 0 0 0 -10.38-4 15.49 15.49 0 0 0 -13.84 8.45l5.18 4a9.25 9.25 0 0 1 8.69-6.4\" fill=\"#e84436\"><\/path>\n\t\t\t\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\t\t\t<text fill=\"#000\" font-size=\"15\" transform=\"translate(53 28)\">\n\t\t\t\t\t\t\t\t\t\tGoogle rating\t\t\t\t\t\t\t\t\t<\/text>\n\t\t\t\t\t\t\t\t\t<text fill=\"#000\" font-size=\"19\" transform=\"translate(53 53)\">\n\t\t\t\t\t\t\t\t\t\t4.9\t\t\t\t\t\t\t\t\t<\/text>\n\t\t\t\t\t\t\t\t\t<g transform=\"translate(83 -10) scale(0.6)\">\n\t\t\t\t\t\t\t\t\t\t<path d=\"m31.61 90a1 1 0 0 1 -.37.67l-5.06 4.93 1.2 7a2.18 2.18 0 0 1 0 .28.79.79 0 0 1 -.14.49.49.49 0 0 1 -.43.21 1.19 1.19 0 0 1 -.56-.17l-6.25-3.28-6.26 3.29a1.23 1.23 0 0 1 -.56.17.5.5 0 0 1 -.44-.21.79.79 0 0 1 -.15-.49 2.05 2.05 0 0 1 0-.28l1.2-7-5.05-4.91a1.11 1.11 0 0 1 -.35-.7c0-.35.26-.56.78-.65l7-1 3.15-6.35c.17-.38.4-.57.68-.57s.51.19.68.57l3.14 6.35 7 1c.52.09.78.3.78.65\" fill=\"#E4C769\"><\/path>\n\t\t\t\t\t\t\t\t\t\t<path d=\"m71.61 90a1 1 0 0 1 -.37.67l-5.06 4.93 1.2 7a2.18 2.18 0 0 1 0 .28.79.79 0 0 1 -.14.49.49.49 0 0 1 -.43.21 1.19 1.19 0 0 1 -.56-.17l-6.25-3.28-6.26 3.29a1.23 1.23 0 0 1 -.56.17.5.5 0 0 1 -.44-.21.79.79 0 0 1 -.15-.49 2.05 2.05 0 0 1 0-.28l1.2-7-5.05-4.91a1.11 1.11 0 0 1 -.35-.67c0-.35.26-.56.78-.65l7-1 3.15-6.38c.17-.38.4-.57.68-.57s.51.19.68.57l3.14 6.35 7 1c.52.09.78.3.78.65\" fill=\"#E4C769\"><\/path>\n\t\t\t\t\t\t\t\t\t\t<path d=\"m111.61 90a1 1 0 0 1 -.37.67l-5.06 4.93 1.2 7a2.18 2.18 0 0 1 0 .28.79.79 0 0 1 -.14.49.49.49 0 0 1 -.43.21 1.19 1.19 0 0 1 -.56-.17l-6.25-3.28-6.26 3.29a1.23 1.23 0 0 1 -.56.17.5.5 0 0 1 -.44-.21.79.79 0 0 1 -.15-.49 2.05 2.05 0 0 1 0-.28l1.2-7-5.05-4.91a1.11 1.11 0 0 1 -.35-.67c0-.35.26-.56.78-.65l7-1 3.15-6.38c.17-.38.4-.57.68-.57s.51.19.68.57l3.14 6.35 7 1c.52.09.78.3.78.65\" fill=\"#E4C769\"><\/path>\n\t\t\t\t\t\t\t\t\t\t<path d=\"m151.61 90a1 1 0 0 1 -.37.67l-5.06 4.93 1.2 7a2.18 2.18 0 0 1 0 .28.79.79 0 0 1 -.14.49.49.49 0 0 1 -.43.21 1.19 1.19 0 0 1 -.56-.17l-6.25-3.28-6.26 3.29a1.23 1.23 0 0 1 -.56.17.5.5 0 0 1 -.44-.21.79.79 0 0 1 -.15-.49 2.05 2.05 0 0 1 0-.28l1.2-7-5.08-4.93a1.11 1.11 0 0 1 -.35-.67c0-.35.26-.56.78-.65l7-1 3.18-6.36c.17-.38.4-.57.68-.57s.51.19.68.57l3.14 6.35 7 1c.52.09.78.3.78.65\" fill=\"#E4C769\"><\/path>\n\t\t\t\t\t\t\t\t\t\t<path d=\"m191.61 90a1 1 0 0 1 -.37.67l-5.06 4.93 1.2 7a2.18 2.18 0 0 1 0 .28.79.79 0 0 1 -.14.49.49.49 0 0 1 -.43.21 1.19 1.19 0 0 1 -.56-.17l-6.25-3.28-6.26 3.29a1.23 1.23 0 0 1 -.56.17.5.5 0 0 1 -.44-.21.79.79 0 0 1 -.15-.49 2.05 2.05 0 0 1 0-.28l1.2-7-5.08-4.93a1.11 1.11 0 0 1 -.35-.67c0-.35.26-.56.78-.65l7-1 3.18-6.36c.17-.38.4-.57.68-.57s.51.19.68.57l3.14 6.35 7 1c.52.09.78.3.78.65\" fill=\"#E4C769\"><\/path>\n\t\t\t\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/a>\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"259\" height=\"300\" src=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2025\/03\/lockup_ic_google_product_vlarge_2582x2990px_clr-259x300.png\" class=\"attachment-medium size-medium\" alt='Logo von Google Play, einem digitalen Vertriebsdienst von Google, der Apps, Spiele, Musik, Filme und B&uuml;cher f&uuml;r Android-Ger&auml;te anbietet. Das Logo zeigt ein mehrfarbiges Dreieck in Blau, Rot, Gr&uuml;n und Gelb, begleitet vom Schriftzug \"Google Play\" in grauer Schrift.' srcset=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2025\/03\/lockup_ic_google_product_vlarge_2582x2990px_clr-259x300.png 259w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2025\/03\/lockup_ic_google_product_vlarge_2582x2990px_clr-884x1024.png 884w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2025\/03\/lockup_ic_google_product_vlarge_2582x2990px_clr-768x889.png 768w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2025\/03\/lockup_ic_google_product_vlarge_2582x2990px_clr-1326x1536.png 1326w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2025\/03\/lockup_ic_google_product_vlarge_2582x2990px_clr-1769x2048.png 1769w\" sizes=\"(max-width: 259px) 100vw, 259px\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2025\/03\/icons8-mac-os-250.png\" class=\"attachment-medium size-medium\" alt=\"Schwarzes Symbol eines stilisierten Buches, das Wissen und Bildung repr&auml;sentiert. Ideal f&uuml;r Bildungswebsites oder Inhalte, die sich mit Lesen, Lernen und Informationsaustausch befassen.\" srcset=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2025\/03\/icons8-mac-os-250.png 250w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2025\/03\/icons8-mac-os-250-150x150.png 150w\" sizes=\"(max-width: 250px) 100vw, 250px\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"handwritten\"><\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div> <!-- End Media wrapper -->\n\t\n<\/div><!--blockstudio\/blockstudio\/frame-layout--><div id=\"fl-blockstudio-d234b9473021\" class=\"fl px-frame-layout\" data-frame=\"lightbgbox\" data-layout=\"layout-full-reduced-small\" data-margin-before=\"medium\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div style=\"height:85px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Get a 25% discount coupon free when you sign up!<\/h2>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.werner-frische.de\/app-download\/\" target=\"_blank\" rel=\"noreferrer noopener\">Download the app now!<\/a><\/div><\/div><\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h6 class=\"wp-block-heading\">All benefits at a glance<\/h6>\n\n<ul class=\"wp-block-list\"><li>Welcome gift: 25% discount coupon when you sign up!<\/li>\n\n<li>A permanent 5% loyalty discount through cashback<\/li>\n\n<li>Pre-order, pay conveniently online and collect at your preferred location!<\/li>\n\n<li>Collect points together with your partner or family<\/li>\n\n<li>Redeem your points at any time, starting now!<\/li>\n\n<li>Your digital WERNER Card always to hand in the app<\/li>\n\n<li>Various coupons for exclusive benefits<\/li>\n\n<li>Birthday coupon \u2013 we\u2019ll celebrate with you!<\/li>\n\n<li>Opening hours, information and news directly in the app<\/li>\n\n<li>Additional WERNER news and offers by email or post on request*<\/li>\n\n<li>Digital WERNER Card \u2013 top it up and use it as a prepaid card, with a top-up bonus!<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">*Only available if you agree to receive our newsletter.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><\/div><\/div>\n<\/div>\n    <\/div>\n<\/div><!--blockstudio\/blockstudio\/frame-layout--><div id=\"fl-blockstudio-b76fcc816834\" class=\"fl px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full\" data-margin-before=\"default\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n<!--blockstudio\/blockstudio\/textimages-->\n<div id=\"blockstudio-484ec0e4a800\" class=\"px-textimages imageposition- no-location up\">\n\t<div class=\"px-textimages-inner\">\n\t\t<div class=\"col image animate animate-parent col-image-1 \">\n\t\t\t\t\t\t<div class=\"image-big image-1 col fadeInUp \" data-delay=\"250\">\n\t\t\t\t\t<svg class=\"greenbox\" preserveAspectRatio=\"none\" viewBox=\"0 0 551 411\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t<path d=\"M550 303.508L477.352 1L1 57.0804L18.4724 355.853L267.683 410L466.581 383.637L550 303.508Z\" stroke=\"#00FF00\"\/>\n\t\t\t\t\t<\/svg>\n\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2026\/01\/dein-abschnittstext-1000-x-667-px-7.png\" class=\"attachment-full size-full\" alt=\"Smartphone mit der Werner App, die die Vorbestellung von Produkten wie wei\u00dfem und gesch\u00e4ltem Spargel erm\u00f6glicht. Auf dem Bildschirm sind die Optionen zur Auswahl und Bestellm\u00f6glichkeit sichtbar. Hinweise zur Verf\u00fcgbarkeit im App Store und bei Google Play sind ebenfalls dargestellt.\" srcset=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2026\/01\/dein-abschnittstext-1000-x-667-px-7.png 1000w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2026\/01\/dein-abschnittstext-1000-x-667-px-7-300x200.png 300w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2026\/01\/dein-abschnittstext-1000-x-667-px-7-768x512.png 768w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2026\/01\/dein-abschnittstext-1000-x-667-px-7-600x400.png 600w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"col text\">\n\t\t\t\t\t\t\t<p class=\"handwritten bg-text\">WERNER app<\/p>\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"headline\">Convenient pre-ordering and collection<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"text-inner\">\n\t\t\t\t\t\t\t\t\t<p><p>With the WERNER app, shopping is easier than ever! Pre-order your favourite products conveniently from home \u2013 from asparagus to strawberries to other products \u2013 and pay directly in the app. Fast, secure and hassle-free. Simply choose your preferred collection location and collection time. What are you waiting for? Give it a try!    <\/p><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\t\t\n<\/div>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n    <\/div>\n<\/div><!--blockstudio\/blockstudio\/frame-layout--><div id=\"fl-blockstudio-caf5200991f4\" class=\"fl px-frame-layout\" data-frame=\"lightbgbox\" data-layout=\"layout-full-reduced-small\" data-margin-before=\"default\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"is-style-bg-text wp-block-paragraph\">Save<\/p>\n\n<h2 class=\"wp-block-heading\">Collect points, coupons &amp; more<\/h2>\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h5 class=\"wp-block-heading\">A permanent 5% loyalty discount through cashback<\/h5>\n\n<p class=\"wp-block-paragraph\">With the digital WERNER Card in your app, you save automatically every time you shop! Thanks to our permanent 5% loyalty discount, you collect 5 points for every euro you spend. Each point is worth \u20ac0.01, which you can use as payment at any time. That way, you benefit from real cashback every time you shop \u2013 simple, transparent and permanent!   <\/p><\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h5 class=\"wp-block-heading\">Welcome, birthday and special offer coupons<\/h5>\n\n<p class=\"wp-block-paragraph\">With the WERNER app, you get exclusive coupons for special occasions! When you sign up, you\u2019ll receive a 25% discount coupon for your first pre-order or in-store purchase. On your birthday, a special surprise awaits you, and throughout the year there are more attractive coupons for asparagus, berries, cherries and many other products. Simply sign up, benefit and save!   <\/p><\/div><\/div>\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-89b4c9e9 wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-left wp-element-button\" href=\"https:\/\/www.werner-frische.de\/app-download\/\" target=\"_blank\" rel=\"noreferrer noopener\">Download the app now!<\/a><\/div><\/div>\n\n<div style=\"height:204px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n    <\/div>\n<\/div><!--blockstudio\/blockstudio\/frame-layout--><div id=\"fl-blockstudio-d4607757b626\" class=\"fl px-frame-layout\" data-frame=\"default\" data-layout=\"layout-full\" data-margin-before=\"default\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n<!--blockstudio\/blockstudio\/textimages-->\n<div id=\"blockstudio-ee780320a84e\" class=\"px-textimages imageposition- no-location up\">\n\t<div class=\"px-textimages-inner\">\n\t\t<div class=\"col image animate animate-parent col-image-1 \">\n\t\t\t\t\t\t<div class=\"image-big image-1 col fadeInUp \" data-delay=\"250\">\n\t\t\t\t\t<svg class=\"greenbox\" preserveAspectRatio=\"none\" viewBox=\"0 0 551 411\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t<path d=\"M550 303.508L477.352 1L1 57.0804L18.4724 355.853L267.683 410L466.581 383.637L550 303.508Z\" stroke=\"#00FF00\"\/>\n\t\t\t\t\t<\/svg>\n\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2025\/03\/dein-abschnittstext-1000-x-667-px-4.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2025\/03\/dein-abschnittstext-1000-x-667-px-4.png 1000w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2025\/03\/dein-abschnittstext-1000-x-667-px-4-300x200.png 300w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2025\/03\/dein-abschnittstext-1000-x-667-px-4-768x512.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"col text\">\n\t\t\t\t\t\t\t<p class=\"handwritten bg-text\">Prepaid<\/p>\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"headline\">Top up your balance<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"text-inner\">\n\t\t\t\t\t\t\t\t\t<p><p>With the WERNER app, you can easily use your digital WERNER Card as a prepaid card! Top up your balance conveniently and get a 5% top-up bonus on amounts of \u20ac25 or more. That way, your balance is always at hand, you save even more and pay even faster \u2013 digital, flexible and available at any time!  <\/p><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\t\t\n<\/div>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n    <\/div>\n<\/div><!--blockstudio\/blockstudio\/frame-layout--><div id=\"fl-blockstudio-a8d9f7658def\" class=\"fl px-frame-layout\" data-frame=\"lightbgbox\" data-layout=\"layout-full-reduced-small\" data-margin-before=\"default\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n<div style=\"height:87px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"is-style-bg-text wp-block-paragraph\">News<\/p>\n\n<h2 class=\"wp-block-heading\">Information at a glance<\/h2>\n\n<p class=\"wp-block-paragraph\">With the WERNER app, you\u2019re always up to date! Get all the news about promotions, opening hours, locations, delicious recipes and exciting events \u2013 all at a glance, right in the app. That way, you\u2019ll never miss important information again and you\u2019ll always be well informed!  <\/p>\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-63375db1 wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-left wp-element-button\" href=\"https:\/\/www.werner-frische.de\/app-download\/\" target=\"_blank\" rel=\"noreferrer noopener\">Download the app now!<\/a><\/div><\/div>\n\n<div style=\"height:204px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n    <\/div>\n<\/div><!--blockstudio\/blockstudio\/frame-layout--><div id=\"fl-blockstudio-7acd673a8b73\" class=\"fl px-frame-layout\" data-frame=\"lightbgbox\" data-layout=\"layout-full\" data-margin-before=\"default\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n<!--blockstudio\/blockstudio\/cards-->\n<div id=\"cards-blockstudio-003560c7765b\" class=\"px-cards\">\n        <div class=\"px-cards-inner\">\n            \t\t\t\t<p class=\"handwritten bg-text\">Customer service<\/p>\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"headline\">Contact Person<\/h2>\n\t\t\t            <div class=\"elements animate animate-parent\">\n                            <div class=\"person col fadeInUp\" data-delay=\"500\">\n                    <div class=\"image\">\n                        <svg class=\"greenbox\" preserveAspectRatio=\"none\" viewBox=\"0 0 551 411\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M550 303.508L477.352 1L1 57.0804L18.4724 355.853L267.683 410L466.581 383.637L550 303.508Z\" stroke=\"#00FF00\"\/>\n                        <\/svg>\n                                                    <img decoding=\"async\" width=\"1706\" height=\"1838\" src=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240509_picselweb_fotografie_r3__1897-scaled-e1718713380929.jpg\" class=\"attachment-full size-full\" alt=\"Portr\u00e4t eines jungen Mannes mit Brille, der in einem schwarzen Hoodie mit gr\u00fcnem Logo l\u00e4chelt. Der Hintergrund zeigt unscharfe, gr\u00fcne Elemente, die auf eine gesch\u00e4ftliche Umgebung hinweisen. Ideal f\u00fcr Inhalte \u00fcber Mode, Lifestyle oder Unternehmenspr\u00e4sentationen.\" srcset=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240509_picselweb_fotografie_r3__1897-scaled-e1718713380929.jpg 1706w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240509_picselweb_fotografie_r3__1897-scaled-e1718713380929-278x300.jpg 278w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240509_picselweb_fotografie_r3__1897-scaled-e1718713380929-950x1024.jpg 950w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240509_picselweb_fotografie_r3__1897-scaled-e1718713380929-768x827.jpg 768w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240509_picselweb_fotografie_r3__1897-scaled-e1718713380929-1426x1536.jpg 1426w\" sizes=\"(max-width: 1706px) 100vw, 1706px\" \/>                                            <\/div>\n                                            <p class=\"title\">Farm experiences | Marketing and events<\/p>\n                                        <div class=\"content\">\n                    <div class=\"name\">Dennis<\/div>\n                                                            <div class=\"contactlinks\">\n                                                    <p class=\"smallcaps\">Telefon<\/p>\n                            <a href=\"tel:004941499348435\">\n                                0 41 49 &#8211; 93 48 4-35                            <\/a>\n                                                                                                    <p class=\"smallcaps\">E-Mail<\/p>\n                            <a href=\"mailto:kundenkarte@werner-frische.de\">\n                                kundenkarte@werner-frische.de                            <\/a>\n                                            <\/div>\n                    \n                                        <\/div>\n                <\/div>\n                            <div class=\"person col fadeInUp\" data-delay=\"500\">\n                    <div class=\"image\">\n                        <svg class=\"greenbox\" preserveAspectRatio=\"none\" viewBox=\"0 0 551 411\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M550 303.508L477.352 1L1 57.0804L18.4724 355.853L267.683 410L466.581 383.637L550 303.508Z\" stroke=\"#00FF00\"\/>\n                        <\/svg>\n                                                    <img decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240508_picselweb_fotografie_r3__1680-scaled.jpg\" class=\"attachment-full size-full\" alt=\"Eine l\u00e4chelnde Frau mit braunen Haaren tr\u00e4gt einen schwarzen Hoodie mit einem gr\u00fcnen Karottenmotiv. Sie steht in einem Au\u00dfenbereich mit gr\u00fcnen Paletten im Hintergrund, w\u00e4hrend sie freundlich in die Kamera schaut. Die Szene vermittelt eine positive und einladende Atmosph\u00e4re.\" srcset=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240508_picselweb_fotografie_r3__1680-scaled.jpg 2560w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240508_picselweb_fotografie_r3__1680-300x200.jpg 300w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240508_picselweb_fotografie_r3__1680-1024x683.jpg 1024w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240508_picselweb_fotografie_r3__1680-768x512.jpg 768w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240508_picselweb_fotografie_r3__1680-1536x1024.jpg 1536w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240508_picselweb_fotografie_r3__1680-2048x1365.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>                                            <\/div>\n                                            <p class=\"title\">Farm experiences | Farm shops and sales locations<\/p>\n                                        <div class=\"content\">\n                    <div class=\"name\">Kerstin<\/div>\n                                                            <div class=\"contactlinks\">\n                                                    <p class=\"smallcaps\">Telefon<\/p>\n                            <a href=\"tel:004941499348434\">\n                                0 41 49 &#8211; 93 48 4-34                            <\/a>\n                                                                                                    <p class=\"smallcaps\">E-Mail<\/p>\n                            <a href=\"mailto:kundenkarte@werner-frische.de\">\n                                kundenkarte@werner-frische.de                            <\/a>\n                                            <\/div>\n                    \n                                        <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n<\/div>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n    <\/div>\n<\/div><div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><h2 class=\"wp-block-heading\">Frequently asked questions (FAQs)<\/h2><h5 class=\"wp-block-heading\">General and registration<\/h5><div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1707150016201\"><strong class=\"schema-faq-question\">I already use the WERNER Card and would like to use the app in future. What now? <\/strong> <p class=\"schema-faq-answer\">If you\u2019d like to use our WERNER app, you can switch from the WERNER Card to the app. We\u2019ll transfer your data from the card to the app so that you don\u2019t lose any benefits. To make the switch, please pop into one of our locations. Ideally, you\u2019ll already have registered in the WERNER app beforehand. Our team will then scan your WERNER Card and the QR code in your app on site. Your existing data will then be transferred, and your old customer card will be deactivated and stay with us in the shop.     <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1707150339490\"><strong class=\"schema-faq-question\">How do I register in the WERNER app?<\/strong> <p class=\"schema-faq-answer\">Our WERNER app is available free of charge in the App Store and on Google Play. After downloading it, we\u2019ll ask you to enter your contact details, such as your email address. Once you\u2019ve chosen your password and completed registration, you\u2019ll receive an email from us asking you to confirm your registration. After that, all the app\u2019s features are available to you. If you\u2019ve also agreed to marketing options, you\u2019ll need to confirm these in a separate email as well.    <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1707150360755\"><strong class=\"schema-faq-question\">I\u2019m not receiving any emails from you. What can I do? <\/strong> <p class=\"schema-faq-answer\">Were you trying to register or request a new password, or are you waiting for your order confirmation? Please check your spam folder \u2013 the email may have ended up there. If you can\u2019t find our email there and you\u2019re sure you used the correct email address, feel free to use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013&gt; Support \/ Feedback), email us at <a href=\"mailto:kundenkarte@werner-frische.de\">kundenkarte@werner-frische.de<\/a> or call us on +49 4149 93483-0. We\u2019ll get back to you as quickly as possible and will be happy to help.    <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1707214378407\"><strong class=\"schema-faq-question\">Why do you need my form of address, my date of birth or other personal data?<\/strong> <p class=\"schema-faq-answer\">Of course, we need to know how you\u2019d like to be addressed so that we can address you correctly. We also use this to assign your pre-order correctly. Your date of birth is required to verify your legal capacity, and we also use it for your exclusive birthday surprise \u2013 something to look forward to! If you have any questions about the data we store, feel free to use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013 Support \/ Feedback), email us at <a href=\"mailto:kundenkarte@werner-frische.de\">kundenkarte@werner-frische.de<\/a> or call us on +49 4149 93483-0. We\u2019ll be happy to help!     <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1707214403791\"><strong class=\"schema-faq-question\">How do I change my personal details?<\/strong> <p class=\"schema-faq-answer\">You can change all your personal details yourself in the WERNER app under \u201cMehr \u2013 Einstellungen\u201d (More \u2013 Settings), except for your email address. If your email address has changed, please contact our customer service. Feel free to use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013 Support \/ Feedback), email us at <a href=\"mailto:kundenkarte@werner-frische.de\">kundenkarte@werner-frische.de<\/a> or call us on +49 4149 93483-0. We\u2019ll get back to you as quickly as possible and will be happy to help.   <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1707214548528\"><strong class=\"schema-faq-question\">What does the WERNER app offer me? What benefits do I get? <\/strong> <p class=\"schema-faq-answer\">With our WERNER app, we\u2019d like to say a heartfelt thank you for your loyalty. With the digital WERNER Card, you get lots of benefits: a welcome coupon for your first purchase, a 5% loyalty discount through cashback and the option to redeem your collected points at any time. You can collect points together with your partner or family and conveniently top up the card to pay cashless \u2013 including a top-up bonus. There are also exclusive coupons, a birthday coupon, the option to pre-order and collect on site, and the latest information directly in the app. On request, you can also receive additional offers by email or post.    <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1707214620713\"><strong class=\"schema-faq-question\">How old do I have to be to take part in the WERNER loyalty programme?<\/strong> <p class=\"schema-faq-answer\">To take part in our loyalty programme, all participants must be at least 18 years old.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1707214693908\"><strong class=\"schema-faq-question\">How long are the WERNER app and the digital WERNER Card valid?<\/strong> <p class=\"schema-faq-answer\">Your WERNER app or digital WERNER Card doesn\u2019t expire. It\u2019s valid indefinitely and linked to the duration of your participation in our loyalty programme.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1707214861550\"><strong class=\"schema-faq-question\">What does the WERNER app cost?<\/strong> <p class=\"schema-faq-answer\">Taking part in the loyalty programme and using the WERNER app are free of charge for you, and you can cancel at any time. The apps are available free of charge in the App Store and on Google Play. <\/p> <\/div> <\/div><h5 class=\"wp-block-heading\">Loyalty points<\/h5><div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1741797992318\"><strong class=\"schema-faq-question\">How long is my loyalty points balance in the WERNER app valid?<\/strong> <p class=\"schema-faq-answer\">Your loyalty points balance is valid indefinitely. <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798012929\"><strong class=\"schema-faq-question\">When and how do I get the WERNER app? Can I start collecting loyalty points straight away? <\/strong> <p class=\"schema-faq-answer\">Once you\u2019ve downloaded our WERNER app and successfully registered, you can start collecting right away and use all the benefits of the app. You\u2019ll also find more information on installing the app here in the FAQs. <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798034044\"><strong class=\"schema-faq-question\">Can I collect points and use benefits together with my partner or family?<\/strong> <p class=\"schema-faq-answer\">Yes, with our WERNER app you can collect points together, so collecting with your partner or family is possible. Simply install the WERNER app on other devices and log in with the same login details. In your profile or when registering, select \u201cFamilie\u201d (family) as your form of address.   <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798051129\"><strong class=\"schema-faq-question\">How can I redeem my points?<\/strong> <p class=\"schema-faq-answer\">You can redeem your points directly in our shops or in the app. You can check your current points balance in advance in the app or ask in the shop. When paying, simply say that you\u2019d like to redeem your loyalty points, or select your loyalty points as the payment method in the WERNER app. To redeem points in the shop, we always need your digital WERNER Card in the app for identification. For your security, points unfortunately can\u2019t be redeemed without the digital customer card.    <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798066333\"><strong class=\"schema-faq-question\">How many loyalty points do I get for my purchase?<\/strong> <p class=\"schema-faq-answer\">For every euro\u2019s worth of goods, you\u2019ll be credited with five loyalty points. We calculate the loyalty points to be credited based on the gross invoice total after deduction of all discounts. Exceptions include, for example, payments with [\u2026].  <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798085195\"><strong class=\"schema-faq-question\">How much is a loyalty point worth in euros when redeemed?<\/strong> <p class=\"schema-faq-answer\">Each loyalty point credited to you is worth \u20ac0.01 when redeemed.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798100525\"><strong class=\"schema-faq-question\">Where can I see how many loyalty points I have?<\/strong> <p class=\"schema-faq-answer\">You\u2019ll find this in the \u201c(Digitale) Kundenkarte\u201d ((Digital) customer card) section under \u201cTreuepunkte &amp; Stempel\u201d (Loyalty points &amp; stamps).<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798117710\"><strong class=\"schema-faq-question\">I didn\u2019t have my WERNER app or digital customer card with me. Can I have it scanned afterwards so that I don\u2019t lose any points? <\/strong> <p class=\"schema-faq-answer\">Unfortunately, points can\u2019t be credited to your customer account retrospectively.<\/p> <\/div> <\/div><h5 class=\"wp-block-heading\">Pre-orders<\/h5><div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1741798161311\"><strong class=\"schema-faq-question\">What lead times apply to orders?<\/strong> <p class=\"schema-faq-answer\">For so-called express orders (for the same day), we need a lead time of 1.5 hours. This means your order can be collected no earlier than 1.5 hours after you place your pre-order. Once your order has been placed, we need enough time on site to check availability and pack your order in time. If your order is for a future day, we\u2019ll prepare it right at the start of that day. That\u2019s why we don\u2019t need a long lead time. Collection is possible no earlier than half an hour after the location opens.     <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798180524\"><strong class=\"schema-faq-question\">Why was my order declined?<\/strong> <p class=\"schema-faq-answer\">For every order \u2013 especially same-day express orders \u2013 we check availability to make sure that you actually get the items you want when you collect. If your order has been declined, we\u2019re very sorry that some or all of the items you ordered were unfortunately out of stock. The email tells you which items weren\u2019t available. If even one item is unavailable, your entire order won\u2019t be accepted \u2013 just in case that particular item was the main reason for your order. That way, we make sure you\u2019re not disappointed when you come to collect it. You can, however, place a new order for the remaining available products.     <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798196753\"><strong class=\"schema-faq-question\">What happens to my money if my order is declined?<\/strong> <p class=\"schema-faq-answer\">Your payment will be refunded immediately to the payment method you chose.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798213190\"><strong class=\"schema-faq-question\">Can I change my order, time or collection location afterwards?<\/strong> <p class=\"schema-faq-answer\">As we prepare or pack your order fresh, unfortunately you can no longer make any changes, as it\u2019s probably already being processed. If your order is due at least one day from now, feel free to get in touch with us. Simply use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013 Support \/ Feedback), email us at <a href=\"mailto:kundenkarte@werner-frische.de\">kundenkarte@werner-frische.de<\/a> or call us on +49 4149 93483-0. We\u2019ll get back to you as quickly as possible and will be happy to help.   <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798237409\"><strong class=\"schema-faq-question\">I\u2019m running late for collection. What now? <\/strong> <p class=\"schema-faq-answer\">That can happen. Your order is, of course, ready and waiting for you. Please bear in mind, though, that after a few hours your favourite items may no longer be quite as fresh as when we packed them. Unfortunately, it isn\u2019t possible to collect your order late on a different day.   <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798255893\"><strong class=\"schema-faq-question\">What do I do if something is missing from my order?<\/strong> <p class=\"schema-faq-answer\">That obviously shouldn\u2019t happen, and we sincerely apologise! But we\u2019re only human, and mistakes can happen. Ideally, check your order straight away. If you only notice a little later, please get in touch with us. We\u2019ll get back to you immediately and will find a solution together. Simply use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013 Support \/ Feedback), email us at <a href=\"mailto:kundenkarte@werner-frische.de\">kundenkarte@werner-frische.de <\/a>or call us on +49 4149 93483-0.     <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798285448\"><strong class=\"schema-faq-question\">Do you ship my favourite products to my home?<\/strong> <p class=\"schema-faq-answer\">Unfortunately, that isn\u2019t possible, as we could no longer maintain our quality standards. All our fresh products are delicate to ship, which is why we can\u2019t guarantee this quality when shipping. <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798327891\"><strong class=\"schema-faq-question\">Why can\u2019t I order for my preferred time?<\/strong> <p class=\"schema-faq-answer\">For many products, we need a little lead time. This can actually vary from item to item. Why not try again for a different time?  <\/p> <\/div> <\/div><h5 class=\"wp-block-heading\">Payments<\/h5><div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1741798354727\"><strong class=\"schema-faq-question\">Where can I find information about my current balance?<\/strong> <p class=\"schema-faq-answer\">You can find your current balance under \u201c(Digitale) Kundenkarte\u201d ((Digital) customer card) in the \u201cGuthaben Kundenkarte\u201d (Customer card balance) section.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798370717\"><strong class=\"schema-faq-question\">Which payment methods do you offer?<\/strong> <p class=\"schema-faq-answer\">Currently, PayPal, credit card and Klarna are available as payment methods. You\u2019re also welcome to come to your preferred shop and top up your balance there. <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798392191\"><strong class=\"schema-faq-question\">Can I transfer my balance from the physical customer card or WERNER Card?<\/strong> <p class=\"schema-faq-answer\">Of course. Just pop into our shop. Once you\u2019ve registered in the WERNER app, our team will scan your physical WERNER Card and the QR code in your app. Your balance will then be transferred, and your old customer card or physical WERNER Card will be deactivated and stay with us in the shop.   <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798408849\"><strong class=\"schema-faq-question\">Where can I find my digital receipt?<\/strong> <p class=\"schema-faq-answer\">In the \u201c(Digitale) Kundenkarte\u201d ((Digital) customer card) tab under \u201cMeine Rechnungen\u201d (My invoices), you\u2019ll find all the purchases you\u2019ve made in the last 365 days. Alternatively, there\u2019s also a button on the home screen of the WERNER app. <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798425196\"><strong class=\"schema-faq-question\">Will my receipt also be printed if I receive it digitally in the app?<\/strong> <p class=\"schema-faq-answer\">You\u2019ll receive your receipt in digital form only. If you do need it on paper, we\u2019ll be happy to print it out for you on request. <\/p> <\/div> <\/div><h5 class=\"wp-block-heading\">Coupons and rewards<\/h5><div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1741798474808\"><strong class=\"schema-faq-question\">How do I redeem my coupons?<\/strong> <p class=\"schema-faq-answer\">You can redeem your coupons either at one of our locations or shops, or directly in the app. Please note the information shown on each coupon, as the way it can be redeemed may actually differ from coupon to coupon. Simply open the coupon you want in the shop or in the app, tap \u201cJetzt einl\u00f6sen\u201d (Redeem now) and either show the QR code or follow the instructions for pre-ordering in the app.   <\/p> <\/div> <\/div><h5 class=\"wp-block-heading\">Leaving the loyalty programme<\/h5><div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1741798474808\"><strong class=\"schema-faq-question\">How do I leave the loyalty programme?<\/strong> <p class=\"schema-faq-answer\">You can unsubscribe from or cancel your participation in our loyalty programme in writing at any time, without a notice period and without giving reasons. Simply use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013 Support \/ Feedback) or email us at kundenkarte@werner-frische.de. Here\u2019s our postal address:  <br\/><br\/>WERNER KG<br\/>Kundenservice Kundenkarte (Customer card service)<br\/>Kirchweg 6<br\/>21717 Deinste<br\/>Germany<br\/><br\/>E-Mail: <a href=\"mailto:kundenkarte@werner-frische.de\" target=\"_blank\" rel=\"noreferrer noopener\">kundenkarte@werner-frische.de<\/a> <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798566745\"><strong class=\"schema-faq-question\">How do I unsubscribe from the email newsletter?<\/strong> <p class=\"schema-faq-answer\">You can unsubscribe from our email newsletter at any time. You\u2019ll find an unsubscribe link at the end of every newsletter you\u2019ve received \u2013 simply click it. Alternatively, feel free to send a message to our customer service team and we\u2019ll unsubscribe you. Simply use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013 Support \/ Feedback) or email us at <a href=\"mailto:kundenkarte@werner-frische.de\">kundenkarte@werner-frische.de<\/a>.     <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741798601945\"><strong class=\"schema-faq-question\">I no longer want to receive advertising by post. How do I unsubscribe? <\/strong> <p class=\"schema-faq-answer\">No problem! Of course we support your sustainable thinking! You can unsubscribe from our postal mailings at any time. Just send a message to our customer service team or give us a call, and we\u2019ll unsubscribe you. You can also use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013 Support \/ Feedback) or email us at <a href=\"mailto:kundenkarte@werner-frische.de\">kundenkarte@werner-frische.de<\/a>. Our phone number is +49 4149 93484-0.      <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1741800903355\"><strong class=\"schema-faq-question\">How do I contact WERNER app customer service?<\/strong> <p class=\"schema-faq-answer\">WERNER app customer service is available Monday to Thursday from 9:00 to 16:00 and on Fridays from 9:00 to 14:00.<br\/>WERNER KG<br\/>Kundenservice App (App customer service)<br\/>Kirchweg 6<br\/>21717 Deinste<br\/>Germany<br\/>Email: <a href=\"mailto:kundenkarte@werner-frische.de\" target=\"_blank\" rel=\"noreferrer noopener\">kundenkarte@werner-frische.de<\/a><br\/>Phone: <a href=\"tel:004941499348435\">+49 4149 93484-35<\/a><\/p> <\/div> <\/div><p class=\"wp-block-paragraph\"><strong>Didn\u2019t find the answer to your question? Feel free to contact us personally. We\u2019ll be happy to help!  <\/strong><\/p><div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><!--blockstudio\/blockstudio\/frame-layout--><div id=\"fl-blockstudio-966a5e4ec563\" class=\"fl px-frame-layout\" data-frame=\"lightbgbox\" data-layout=\"layout-full\" data-margin-before=\"default\" data-margin-after=\"default\" >\n    <div class=\"inner\">\n        <div >\n<div style=\"height:150px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<!--blockstudio\/blockstudio\/contact-footer-->\n<div id=\"blockstudio-4a6831f2a5b4\" class=\"px-contact-footer\">\n\t<div class=\"px-contact-footer-inner animate animate-parent\">\n\t\t<div class=\"col image fadeInUp\" data-delay=\"250\">\n\t\t\t\t\t\t<div class=\"image-big\">\n\t\t\t\t\t<svg class=\"greenbox\" preserveAspectRatio=\"none\" viewBox=\"0 0 551 411\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t<path d=\"M550 303.508L477.352 1L1 57.0804L18.4724 355.853L267.683 410L466.581 383.637L550 303.508Z\" stroke=\"#00FF00\"\/>\n\t\t\t\t\t<\/svg>\n\t\t\t\t\t<img decoding=\"async\" width=\"1672\" height=\"1143\" src=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240429_picselweb_fotografie_werner_r3__0372-scaled-e1718711345384.jpg\" class=\"attachment-full size-full\" alt=\"Schwarzes Schild mit der Aufschrift &quot;WERNER&quot; und &quot;Hofladen&quot;, seit 1984, an einem Ladengesch\u00e4ft. Im Hintergrund sind Fenster mit wei\u00dfen Vorh\u00e4ngen und ein gestreifter Markisenstoff zu sehen.\" srcset=\"https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240429_picselweb_fotografie_werner_r3__0372-scaled-e1718711345384.jpg 1672w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240429_picselweb_fotografie_werner_r3__0372-scaled-e1718711345384-300x205.jpg 300w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240429_picselweb_fotografie_werner_r3__0372-scaled-e1718711345384-1024x700.jpg 1024w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240429_picselweb_fotografie_werner_r3__0372-scaled-e1718711345384-768x525.jpg 768w, https:\/\/www.werner-frische.de\/wp-content\/uploads\/2024\/06\/20240429_picselweb_fotografie_werner_r3__0372-scaled-e1718711345384-1536x1050.jpg 1536w\" sizes=\"(max-width: 1672px) 100vw, 1672px\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"text-inner\">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"handwritten\">Freshness all the way. Every time you shop.<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Quality matters to us. In every hand-picked berry, every spear of asparagus, every pumpkin, every cherry. WERNER\u2019s word of honour.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"col text-col\">\n\t\t\t\t\t\t\t<p class=\"handwritten bg-text\">Contact<\/p>\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"headline\">Feel free to get in touch<\/h2>\n\t\t\t\t\t\t\t\t\t\t<p class=\"text\">Got a question about the range at your local farm shop? Would you like information about specific farm events? Or would your business like us to supply it? We look forward to hearing from you!<\/p>\n\t\t\t\t\n\t\t\t<div class=\"buttons\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.werner-frische.de\/en\/contact\/\" class=\"btn\">Get in touch<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a href=\"mailto:hallo@werner-frische.de\" class=\"arrow-link-underline\">Send us a message<\/a>\n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\n<\/div>\n<\/div>\n    <\/div>\n<\/div><div style=\"height:170px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions (FAQs) General and registration Loyalty points Pre-orders Payments Coupons and rewards Leaving the loyalty programme Didn\u2019t find the answer to your question? Feel free to contact us personally. We\u2019ll be happy to help!<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":13756,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","footnotes":""},"class_list":["post-14715","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<title>WERNER App - WERNER \u2013 Frische, auf ganzer Linie.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WERNER App - WERNER \u2013 Frische, auf ganzer Linie.\" \/>\n<meta property=\"og:description\" content=\"Frequently asked questions (FAQs) General and registration Loyalty points Pre-orders Payments Coupons and rewards Leaving the loyalty programme Didn\u2019t find the answer to your question? 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If you\u2019ve also agreed to marketing options, you\u2019ll need to confirm these in a separate email as well.    \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1707150360755\",\"position\":3,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1707150360755\",\"name\":\"I\u2019m not receiving any emails from you. What can I do?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Were you trying to register or request a new password, or are you waiting for your order confirmation? Please check your spam folder \u2013 the email may have ended up there. If you can\u2019t find our email there and you\u2019re sure you used the correct email address, feel free to use the contact form in the app under \u201cMehr \u2013 Support \\\/ Feedback\u201d (More \u2013 Support \\\/ Feedback), email us at <a href=\\\"mailto:kundenkarte@werner-frische.de\\\">kundenkarte@werner-frische.de<\\\/a> or call us on +49 4149 93483-0. We\u2019ll get back to you as quickly as possible and will be happy to help.    \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1707214378407\",\"position\":4,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1707214378407\",\"name\":\"Why do you need my form of address, my date of birth or other personal data?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Of course, we need to know how you\u2019d like to be addressed so that we can address you correctly. We also use this to assign your pre-order correctly. Your date of birth is required to verify your legal capacity, and we also use it for your exclusive birthday surprise \u2013 something to look forward to! If you have any questions about the data we store, feel free to use the contact form in the app under \u201cMehr \u2013 Support \\\/ Feedback\u201d (More \u2013 Support \\\/ Feedback), email us at <a href=\\\"mailto:kundenkarte@werner-frische.de\\\">kundenkarte@werner-frische.de<\\\/a> or call us on +49 4149 93483-0. We\u2019ll be happy to help!     \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1707214403791\",\"position\":5,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1707214403791\",\"name\":\"How do I change my personal details?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can change all your personal details yourself in the WERNER app under \u201cMehr \u2013 Einstellungen\u201d (More \u2013 Settings), except for your email address. If your email address has changed, please contact our customer service. Feel free to use the contact form in the app under \u201cMehr \u2013 Support \\\/ Feedback\u201d (More \u2013 Support \\\/ Feedback), email us at <a href=\\\"mailto:kundenkarte@werner-frische.de\\\">kundenkarte@werner-frische.de<\\\/a> or call us on +49 4149 93483-0. We\u2019ll get back to you as quickly as possible and will be happy to help.   \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1707214548528\",\"position\":6,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1707214548528\",\"name\":\"What does the WERNER app offer me? What benefits do I get?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"With our WERNER app, we\u2019d like to say a heartfelt thank you for your loyalty. With the digital WERNER Card, you get lots of benefits: a welcome coupon for your first purchase, a 5% loyalty discount through cashback and the option to redeem your collected points at any time. You can collect points together with your partner or family and conveniently top up the card to pay cashless \u2013 including a top-up bonus. There are also exclusive coupons, a birthday coupon, the option to pre-order and collect on site, and the latest information directly in the app. On request, you can also receive additional offers by email or post.    \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1707214620713\",\"position\":7,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1707214620713\",\"name\":\"How old do I have to be to take part in the WERNER loyalty programme?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To take part in our loyalty programme, all participants must be at least 18 years old.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1707214693908\",\"position\":8,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1707214693908\",\"name\":\"How long are the WERNER app and the digital WERNER Card valid?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Your WERNER app or digital WERNER Card doesn\u2019t expire. It\u2019s valid indefinitely and linked to the duration of your participation in our loyalty programme.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1707214861550\",\"position\":9,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1707214861550\",\"name\":\"What does the WERNER app cost?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Taking part in the loyalty programme and using the WERNER app are free of charge for you, and you can cancel at any time. The apps are available free of charge in the App Store and on Google Play. \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741797992318\",\"position\":10,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741797992318\",\"name\":\"How long is my loyalty points balance in the WERNER app valid?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Your loyalty points balance is valid indefinitely. \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798012929\",\"position\":11,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798012929\",\"name\":\"When and how do I get the WERNER app? Can I start collecting loyalty points straight away?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Once you\u2019ve downloaded our WERNER app and successfully registered, you can start collecting right away and use all the benefits of the app. You\u2019ll also find more information on installing the app here in the FAQs. \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798034044\",\"position\":12,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798034044\",\"name\":\"Can I collect points and use benefits together with my partner or family?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, with our WERNER app you can collect points together, so collecting with your partner or family is possible. Simply install the WERNER app on other devices and log in with the same login details. In your profile or when registering, select \u201cFamilie\u201d (family) as your form of address.   \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798051129\",\"position\":13,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798051129\",\"name\":\"How can I redeem my points?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can redeem your points directly in our shops or in the app. You can check your current points balance in advance in the app or ask in the shop. When paying, simply say that you\u2019d like to redeem your loyalty points, or select your loyalty points as the payment method in the WERNER app. To redeem points in the shop, we always need your digital WERNER Card in the app for identification. For your security, points unfortunately can\u2019t be redeemed without the digital customer card.    \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798066333\",\"position\":14,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798066333\",\"name\":\"How many loyalty points do I get for my purchase?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For every euro\u2019s worth of goods, you\u2019ll be credited with five loyalty points. We calculate the loyalty points to be credited based on the gross invoice total after deduction of all discounts. Exceptions include, for example, payments with [\u2026].  \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798085195\",\"position\":15,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798085195\",\"name\":\"How much is a loyalty point worth in euros when redeemed?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Each loyalty point credited to you is worth \u20ac0.01 when redeemed.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798100525\",\"position\":16,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798100525\",\"name\":\"Where can I see how many loyalty points I have?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You\u2019ll find this in the \u201c(Digitale) Kundenkarte\u201d ((Digital) customer card) section under \u201cTreuepunkte & Stempel\u201d (Loyalty points & stamps).\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798117710\",\"position\":17,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798117710\",\"name\":\"I didn\u2019t have my WERNER app or digital customer card with me. Can I have it scanned afterwards so that I don\u2019t lose any points?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Unfortunately, points can\u2019t be credited to your customer account retrospectively.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798161311\",\"position\":18,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798161311\",\"name\":\"What lead times apply to orders?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For so-called express orders (for the same day), we need a lead time of 1.5 hours. This means your order can be collected no earlier than 1.5 hours after you place your pre-order. Once your order has been placed, we need enough time on site to check availability and pack your order in time. If your order is for a future day, we\u2019ll prepare it right at the start of that day. That\u2019s why we don\u2019t need a long lead time. Collection is possible no earlier than half an hour after the location opens.     \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798180524\",\"position\":19,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798180524\",\"name\":\"Why was my order declined?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For every order \u2013 especially same-day express orders \u2013 we check availability to make sure that you actually get the items you want when you collect. If your order has been declined, we\u2019re very sorry that some or all of the items you ordered were unfortunately out of stock. The email tells you which items weren\u2019t available. If even one item is unavailable, your entire order won\u2019t be accepted \u2013 just in case that particular item was the main reason for your order. That way, we make sure you\u2019re not disappointed when you come to collect it. You can, however, place a new order for the remaining available products.     \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798196753\",\"position\":20,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798196753\",\"name\":\"What happens to my money if my order is declined?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Your payment will be refunded immediately to the payment method you chose.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798213190\",\"position\":21,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798213190\",\"name\":\"Can I change my order, time or collection location afterwards?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"As we prepare or pack your order fresh, unfortunately you can no longer make any changes, as it\u2019s probably already being processed. If your order is due at least one day from now, feel free to get in touch with us. Simply use the contact form in the app under \u201cMehr \u2013 Support \\\/ Feedback\u201d (More \u2013 Support \\\/ Feedback), email us at <a href=\\\"mailto:kundenkarte@werner-frische.de\\\">kundenkarte@werner-frische.de<\\\/a> or call us on +49 4149 93483-0. We\u2019ll get back to you as quickly as possible and will be happy to help.   \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798237409\",\"position\":22,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798237409\",\"name\":\"I\u2019m running late for collection. What now?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"That can happen. Your order is, of course, ready and waiting for you. Please bear in mind, though, that after a few hours your favourite items may no longer be quite as fresh as when we packed them. Unfortunately, it isn\u2019t possible to collect your order late on a different day.   \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798255893\",\"position\":23,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798255893\",\"name\":\"What do I do if something is missing from my order?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"That obviously shouldn\u2019t happen, and we sincerely apologise! But we\u2019re only human, and mistakes can happen. Ideally, check your order straight away. If you only notice a little later, please get in touch with us. We\u2019ll get back to you immediately and will find a solution together. Simply use the contact form in the app under \u201cMehr \u2013 Support \\\/ Feedback\u201d (More \u2013 Support \\\/ Feedback), email us at <a href=\\\"mailto:kundenkarte@werner-frische.de\\\">kundenkarte@werner-frische.de<\\\/a> or call us on +49 4149 93483-0.     \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798285448\",\"position\":24,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798285448\",\"name\":\"Do you ship my favourite products to my home?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Unfortunately, that isn\u2019t possible, as we could no longer maintain our quality standards. All our fresh products are delicate to ship, which is why we can\u2019t guarantee this quality when shipping. \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798327891\",\"position\":25,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798327891\",\"name\":\"Why can\u2019t I order for my preferred time?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For many products, we need a little lead time. This can actually vary from item to item. Why not try again for a different time?  \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798354727\",\"position\":26,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798354727\",\"name\":\"Where can I find information about my current balance?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can find your current balance under \u201c(Digitale) Kundenkarte\u201d ((Digital) customer card) in the \u201cGuthaben Kundenkarte\u201d (Customer card balance) section.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798370717\",\"position\":27,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798370717\",\"name\":\"Which payment methods do you offer?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Currently, PayPal, credit card and Klarna are available as payment methods. You\u2019re also welcome to come to your preferred shop and top up your balance there. \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798392191\",\"position\":28,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798392191\",\"name\":\"Can I transfer my balance from the physical customer card or WERNER Card?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Of course. Just pop into our shop. Once you\u2019ve registered in the WERNER app, our team will scan your physical WERNER Card and the QR code in your app. Your balance will then be transferred, and your old customer card or physical WERNER Card will be deactivated and stay with us in the shop.   \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798408849\",\"position\":29,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798408849\",\"name\":\"Where can I find my digital receipt?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In the \u201c(Digitale) Kundenkarte\u201d ((Digital) customer card) tab under \u201cMeine Rechnungen\u201d (My invoices), you\u2019ll find all the purchases you\u2019ve made in the last 365 days. Alternatively, there\u2019s also a button on the home screen of the WERNER app. \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798425196\",\"position\":30,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798425196\",\"name\":\"Will my receipt also be printed if I receive it digitally in the app?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You\u2019ll receive your receipt in digital form only. If you do need it on paper, we\u2019ll be happy to print it out for you on request. \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798474808\",\"position\":31,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798474808\",\"name\":\"How do I redeem my coupons?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can redeem your coupons either at one of our locations or shops, or directly in the app. Please note the information shown on each coupon, as the way it can be redeemed may actually differ from coupon to coupon. Simply open the coupon you want in the shop or in the app, tap \u201cJetzt einl\u00f6sen\u201d (Redeem now) and either show the QR code or follow the instructions for pre-ordering in the app.   \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798474808\",\"position\":32,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798474808\",\"name\":\"How do I leave the loyalty programme?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can unsubscribe from or cancel your participation in our loyalty programme in writing at any time, without a notice period and without giving reasons. Simply use the contact form in the app under \u201cMehr \u2013 Support \\\/ Feedback\u201d (More \u2013 Support \\\/ Feedback) or email us at kundenkarte@werner-frische.de. Here\u2019s our postal address:  <br><br>WERNER KG<br\\\/>Kundenservice Kundenkarte (Customer card service)<br\\\/>Kirchweg 6<br\\\/>21717 Deinste<br\\\/>Germany<br><br>E-Mail: <a href=\\\"mailto:kundenkarte@werner-frische.de\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">kundenkarte@werner-frische.de<\\\/a> \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798566745\",\"position\":33,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798566745\",\"name\":\"How do I unsubscribe from the email newsletter?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can unsubscribe from our email newsletter at any time. You\u2019ll find an unsubscribe link at the end of every newsletter you\u2019ve received \u2013 simply click it. Alternatively, feel free to send a message to our customer service team and we\u2019ll unsubscribe you. Simply use the contact form in the app under \u201cMehr \u2013 Support \\\/ Feedback\u201d (More \u2013 Support \\\/ Feedback) or email us at <a href=\\\"mailto:kundenkarte@werner-frische.de\\\">kundenkarte@werner-frische.de<\\\/a>.     \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798601945\",\"position\":34,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741798601945\",\"name\":\"I no longer want to receive advertising by post. How do I unsubscribe?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No problem! Of course we support your sustainable thinking! You can unsubscribe from our postal mailings at any time. Just send a message to our customer service team or give us a call, and we\u2019ll unsubscribe you. You can also use the contact form in the app under \u201cMehr \u2013 Support \\\/ Feedback\u201d (More \u2013 Support \\\/ Feedback) or email us at <a href=\\\"mailto:kundenkarte@werner-frische.de\\\">kundenkarte@werner-frische.de<\\\/a>. Our phone number is +49 4149 93484-0.      \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741800903355\",\"position\":35,\"url\":\"https:\\\/\\\/www.werner-frische.de\\\/en\\\/about-us\\\/werner-app\\\/#faq-question-1741800903355\",\"name\":\"How do I contact WERNER app customer service?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"WERNER app customer service is available Monday to Thursday from 9:00 to 16:00 and on Fridays from 9:00 to 14:00.<br\\\/>WERNER KG<br\\\/>Kundenservice App (App customer service)<br\\\/>Kirchweg 6<br\\\/>21717 Deinste<br\\\/>Germany<br\\\/>Email: <a href=\\\"mailto:kundenkarte@werner-frische.de\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">kundenkarte@werner-frische.de<\\\/a><br\\\/>Phone: <a href=\\\"tel:004941499348435\\\">+49 4149 93484-35<\\\/a>\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"}]}<\/script>","yoast_head_json":{"title":"WERNER App - WERNER \u2013 Frische, auf ganzer Linie.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/","og_locale":"en_US","og_type":"article","og_title":"WERNER App - WERNER \u2013 Frische, auf ganzer Linie.","og_description":"Frequently asked questions (FAQs) General and registration Loyalty points Pre-orders Payments Coupons and rewards Leaving the loyalty programme Didn\u2019t find the answer to your question? 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What now?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you\u2019d like to use our WERNER app, you can switch from the WERNER Card to the app. We\u2019ll transfer your data from the card to the app so that you don\u2019t lose any benefits. To make the switch, please pop into one of our locations. Ideally, you\u2019ll already have registered in the WERNER app beforehand. Our team will then scan your WERNER Card and the QR code in your app on site. Your existing data will then be transferred, and your old customer card will be deactivated and stay with us in the shop.     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","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1707150360755","position":3,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1707150360755","name":"I\u2019m not receiving any emails from you. What can I do?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Were you trying to register or request a new password, or are you waiting for your order confirmation? Please check your spam folder \u2013 the email may have ended up there. If you can\u2019t find our email there and you\u2019re sure you used the correct email address, feel free to use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013 Support \/ Feedback), email us at <a href=\"mailto:kundenkarte@werner-frische.de\">kundenkarte@werner-frische.de<\/a> or call us on +49 4149 93483-0. We\u2019ll get back to you as quickly as possible and will be happy to help.    ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1707214378407","position":4,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1707214378407","name":"Why do you need my form of address, my date of birth or other personal data?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Of course, we need to know how you\u2019d like to be addressed so that we can address you correctly. We also use this to assign your pre-order correctly. Your date of birth is required to verify your legal capacity, and we also use it for your exclusive birthday surprise \u2013 something to look forward to! If you have any questions about the data we store, feel free to use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013 Support \/ Feedback), email us at <a href=\"mailto:kundenkarte@werner-frische.de\">kundenkarte@werner-frische.de<\/a> or call us on +49 4149 93483-0. We\u2019ll be happy to help!     ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1707214403791","position":5,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1707214403791","name":"How do I change my personal details?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can change all your personal details yourself in the WERNER app under \u201cMehr \u2013 Einstellungen\u201d (More \u2013 Settings), except for your email address. If your email address has changed, please contact our customer service. Feel free to use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013 Support \/ Feedback), email us at <a href=\"mailto:kundenkarte@werner-frische.de\">kundenkarte@werner-frische.de<\/a> or call us on +49 4149 93483-0. We\u2019ll get back to you as quickly as possible and will be happy to help.   ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1707214548528","position":6,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1707214548528","name":"What does the WERNER app offer me? What benefits do I get?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"With our WERNER app, we\u2019d like to say a heartfelt thank you for your loyalty. With the digital WERNER Card, you get lots of benefits: a welcome coupon for your first purchase, a 5% loyalty discount through cashback and the option to redeem your collected points at any time. You can collect points together with your partner or family and conveniently top up the card to pay cashless \u2013 including a top-up bonus. There are also exclusive coupons, a birthday coupon, the option to pre-order and collect on site, and the latest information directly in the app. On request, you can also receive additional offers by email or post.    ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1707214620713","position":7,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1707214620713","name":"How old do I have to be to take part in the WERNER loyalty programme?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To take part in our loyalty programme, all participants must be at least 18 years old.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1707214693908","position":8,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1707214693908","name":"How long are the WERNER app and the digital WERNER Card valid?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Your WERNER app or digital WERNER Card doesn\u2019t expire. It\u2019s valid indefinitely and linked to the duration of your participation in our loyalty programme.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1707214861550","position":9,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1707214861550","name":"What does the WERNER app cost?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Taking part in the loyalty programme and using the WERNER app are free of charge for you, and you can cancel at any time. The apps are available free of charge in the App Store and on Google Play. ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741797992318","position":10,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741797992318","name":"How long is my loyalty points balance in the WERNER app valid?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Your loyalty points balance is valid indefinitely. ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798012929","position":11,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798012929","name":"When and how do I get the WERNER app? Can I start collecting loyalty points straight away?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Once you\u2019ve downloaded our WERNER app and successfully registered, you can start collecting right away and use all the benefits of the app. You\u2019ll also find more information on installing the app here in the FAQs. ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798034044","position":12,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798034044","name":"Can I collect points and use benefits together with my partner or family?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, with our WERNER app you can collect points together, so collecting with your partner or family is possible. Simply install the WERNER app on other devices and log in with the same login details. In your profile or when registering, select \u201cFamilie\u201d (family) as your form of address.   ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798051129","position":13,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798051129","name":"How can I redeem my points?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can redeem your points directly in our shops or in the app. You can check your current points balance in advance in the app or ask in the shop. When paying, simply say that you\u2019d like to redeem your loyalty points, or select your loyalty points as the payment method in the WERNER app. To redeem points in the shop, we always need your digital WERNER Card in the app for identification. For your security, points unfortunately can\u2019t be redeemed without the digital customer card.    ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798066333","position":14,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798066333","name":"How many loyalty points do I get for my purchase?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"For every euro\u2019s worth of goods, you\u2019ll be credited with five loyalty points. We calculate the loyalty points to be credited based on the gross invoice total after deduction of all discounts. Exceptions include, for example, payments with [\u2026].  ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798085195","position":15,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798085195","name":"How much is a loyalty point worth in euros when redeemed?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Each loyalty point credited to you is worth \u20ac0.01 when redeemed.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798100525","position":16,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798100525","name":"Where can I see how many loyalty points I have?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You\u2019ll find this in the \u201c(Digitale) Kundenkarte\u201d ((Digital) customer card) section under \u201cTreuepunkte & Stempel\u201d (Loyalty points & stamps).","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798117710","position":17,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798117710","name":"I didn\u2019t have my WERNER app or digital customer card with me. Can I have it scanned afterwards so that I don\u2019t lose any points?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Unfortunately, points can\u2019t be credited to your customer account retrospectively.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798161311","position":18,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798161311","name":"What lead times apply to orders?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"For so-called express orders (for the same day), we need a lead time of 1.5 hours. This means your order can be collected no earlier than 1.5 hours after you place your pre-order. Once your order has been placed, we need enough time on site to check availability and pack your order in time. If your order is for a future day, we\u2019ll prepare it right at the start of that day. That\u2019s why we don\u2019t need a long lead time. Collection is possible no earlier than half an hour after the location opens.     ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798180524","position":19,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798180524","name":"Why was my order declined?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"For every order \u2013 especially same-day express orders \u2013 we check availability to make sure that you actually get the items you want when you collect. If your order has been declined, we\u2019re very sorry that some or all of the items you ordered were unfortunately out of stock. The email tells you which items weren\u2019t available. If even one item is unavailable, your entire order won\u2019t be accepted \u2013 just in case that particular item was the main reason for your order. That way, we make sure you\u2019re not disappointed when you come to collect it. You can, however, place a new order for the remaining available products.     ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798196753","position":20,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798196753","name":"What happens to my money if my order is declined?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Your payment will be refunded immediately to the payment method you chose.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798213190","position":21,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798213190","name":"Can I change my order, time or collection location afterwards?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"As we prepare or pack your order fresh, unfortunately you can no longer make any changes, as it\u2019s probably already being processed. If your order is due at least one day from now, feel free to get in touch with us. Simply use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013 Support \/ Feedback), email us at <a href=\"mailto:kundenkarte@werner-frische.de\">kundenkarte@werner-frische.de<\/a> or call us on +49 4149 93483-0. We\u2019ll get back to you as quickly as possible and will be happy to help.   ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798237409","position":22,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798237409","name":"I\u2019m running late for collection. What now?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"That can happen. Your order is, of course, ready and waiting for you. Please bear in mind, though, that after a few hours your favourite items may no longer be quite as fresh as when we packed them. Unfortunately, it isn\u2019t possible to collect your order late on a different day.   ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798255893","position":23,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798255893","name":"What do I do if something is missing from my order?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"That obviously shouldn\u2019t happen, and we sincerely apologise! But we\u2019re only human, and mistakes can happen. Ideally, check your order straight away. If you only notice a little later, please get in touch with us. We\u2019ll get back to you immediately and will find a solution together. Simply use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013 Support \/ Feedback), email us at <a href=\"mailto:kundenkarte@werner-frische.de\">kundenkarte@werner-frische.de<\/a> or call us on +49 4149 93483-0.     ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798285448","position":24,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798285448","name":"Do you ship my favourite products to my home?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Unfortunately, that isn\u2019t possible, as we could no longer maintain our quality standards. All our fresh products are delicate to ship, which is why we can\u2019t guarantee this quality when shipping. ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798327891","position":25,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798327891","name":"Why can\u2019t I order for my preferred time?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"For many products, we need a little lead time. This can actually vary from item to item. Why not try again for a different time?  ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798354727","position":26,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798354727","name":"Where can I find information about my current balance?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can find your current balance under \u201c(Digitale) Kundenkarte\u201d ((Digital) customer card) in the \u201cGuthaben Kundenkarte\u201d (Customer card balance) section.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798370717","position":27,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798370717","name":"Which payment methods do you offer?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Currently, PayPal, credit card and Klarna are available as payment methods. You\u2019re also welcome to come to your preferred shop and top up your balance there. ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798392191","position":28,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798392191","name":"Can I transfer my balance from the physical customer card or WERNER Card?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Of course. Just pop into our shop. Once you\u2019ve registered in the WERNER app, our team will scan your physical WERNER Card and the QR code in your app. Your balance will then be transferred, and your old customer card or physical WERNER Card will be deactivated and stay with us in the shop.   ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798408849","position":29,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798408849","name":"Where can I find my digital receipt?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"In the \u201c(Digitale) Kundenkarte\u201d ((Digital) customer card) tab under \u201cMeine Rechnungen\u201d (My invoices), you\u2019ll find all the purchases you\u2019ve made in the last 365 days. Alternatively, there\u2019s also a button on the home screen of the WERNER app. ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798425196","position":30,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798425196","name":"Will my receipt also be printed if I receive it digitally in the app?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You\u2019ll receive your receipt in digital form only. If you do need it on paper, we\u2019ll be happy to print it out for you on request. ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798474808","position":31,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798474808","name":"How do I redeem my coupons?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can redeem your coupons either at one of our locations or shops, or directly in the app. Please note the information shown on each coupon, as the way it can be redeemed may actually differ from coupon to coupon. Simply open the coupon you want in the shop or in the app, tap \u201cJetzt einl\u00f6sen\u201d (Redeem now) and either show the QR code or follow the instructions for pre-ordering in the app.   ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798474808","position":32,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798474808","name":"How do I leave the loyalty programme?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can unsubscribe from or cancel your participation in our loyalty programme in writing at any time, without a notice period and without giving reasons. Simply use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013 Support \/ Feedback) or email us at kundenkarte@werner-frische.de. Here\u2019s our postal address:  <br><br>WERNER KG<br\/>Kundenservice Kundenkarte (Customer card service)<br\/>Kirchweg 6<br\/>21717 Deinste<br\/>Germany<br><br>E-Mail: <a href=\"mailto:kundenkarte@werner-frische.de\" target=\"_blank\" rel=\"noreferrer noopener\">kundenkarte@werner-frische.de<\/a> ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798566745","position":33,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798566745","name":"How do I unsubscribe from the email newsletter?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can unsubscribe from our email newsletter at any time. You\u2019ll find an unsubscribe link at the end of every newsletter you\u2019ve received \u2013 simply click it. Alternatively, feel free to send a message to our customer service team and we\u2019ll unsubscribe you. Simply use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013 Support \/ Feedback) or email us at <a href=\"mailto:kundenkarte@werner-frische.de\">kundenkarte@werner-frische.de<\/a>.     ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798601945","position":34,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741798601945","name":"I no longer want to receive advertising by post. How do I unsubscribe?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"No problem! Of course we support your sustainable thinking! You can unsubscribe from our postal mailings at any time. Just send a message to our customer service team or give us a call, and we\u2019ll unsubscribe you. You can also use the contact form in the app under \u201cMehr \u2013 Support \/ Feedback\u201d (More \u2013 Support \/ Feedback) or email us at <a href=\"mailto:kundenkarte@werner-frische.de\">kundenkarte@werner-frische.de<\/a>. Our phone number is +49 4149 93484-0.      ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741800903355","position":35,"url":"https:\/\/www.werner-frische.de\/en\/about-us\/werner-app\/#faq-question-1741800903355","name":"How do I contact WERNER app customer service?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"WERNER app customer service is available Monday to Thursday from 9:00 to 16:00 and on Fridays from 9:00 to 14:00.<br\/>WERNER KG<br\/>Kundenservice App (App customer service)<br\/>Kirchweg 6<br\/>21717 Deinste<br\/>Germany<br\/>Email: <a href=\"mailto:kundenkarte@werner-frische.de\" target=\"_blank\" rel=\"noreferrer noopener\">kundenkarte@werner-frische.de<\/a><br\/>Phone: <a href=\"tel:004941499348435\">+49 4149 93484-35<\/a>","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.werner-frische.de\/en\/wp-json\/wp\/v2\/pages\/14715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.werner-frische.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.werner-frische.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.werner-frische.de\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.werner-frische.de\/en\/wp-json\/wp\/v2\/comments?post=14715"}],"version-history":[{"count":7,"href":"https:\/\/www.werner-frische.de\/en\/wp-json\/wp\/v2\/pages\/14715\/revisions"}],"predecessor-version":[{"id":14734,"href":"https:\/\/www.werner-frische.de\/en\/wp-json\/wp\/v2\/pages\/14715\/revisions\/14734"}],"up":[{"embeddable":true,"href":"https:\/\/www.werner-frische.de\/en\/wp-json\/wp\/v2\/pages\/13756"}],"wp:attachment":[{"href":"https:\/\/www.werner-frische.de\/en\/wp-json\/wp\/v2\/media?parent=14715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}